Privacy Policy

1. Introduction

Your privacy is important to us. This policy outlines how we collect, use, and protect your personal data in line with the UK GDPR and Data Protection Act 2018.

2. Information We Collect

  • Name, email, phone number, address (for bookings and orders)

  • Medical information (for treatment purposes only)

  • Payment details (processed securely via third-party payment processors)

  • Website usage data (via cookies and analytics)

3. How We Use Your Data

  • To process orders and manage appointments

  • To provide appropriate medical treatments

  • To send confirmations, reminders, or relevant updates

  • To improve our website and user experience

4. Data Sharing

  • We do not sell your data.

  • Data may be shared with trusted third parties (e.g. payment processors, booking systems) only for the purposes outlined above.

5. Data Storage & Security

  • Data is stored securely using encrypted systems.

  • We retain medical records in accordance with legal obligations for healthcare providers.

6. Your Rights

  • Access your data

  • Request correction or deletion

  • Object to processing

  • Withdraw consent

  • File a complaint with the Information Commissioner’s Office (ICO)

7. Cookies

We use cookies to enhance user experience and collect anonymous usage data. You can manage cookie preferences through your browser settings.

8. Contact Us

For questions or requests regarding your data:
Email: hello@drrachaelcornishclinic.co.uk
Address: Ventura, 34A Hiltingbury Rd, Chandler's Ford, Eastleigh SO53 5SS